Videolink - Celebrating 33 years 416-690-1690
1295 North Service Road
Burlington Ontario
L7P 0V5

Videolink / NewTek Elite Partner
Live Video Production - Live Video Streaming
Get the tools you need!

Videolink Canada _ NewTek Elite Partner Program

Introducing ProTek

When you want protection for your production equipment, count on NewTek ProTek℠. The service program that takes support far beyond standard assistance. ProTek provides the only way for you get NewTek-provided priority service for the many years of product ownership. It enhances the support experience, every step of the way.

For some customers, a standard warranty is enough. With ProTek, your services can be extended. When you have mission-critical production needs, you want access to source-provided service and support when you need it. This is an integral part of owning and using a NewTek live production product. You can also renew your ProTek coverage each year. Well beyond the purchase date. And unlike many other programs, the benefits of ProTek can be assigned to a new owner, so fast coverage and peace of mind continues, regardless of who owns the product.



How to Qualify



Get the ProTek Advantage

NewTek takes great care of its customers. ProTek takes it a step beyond basic service, by offering the only way for you to get NewTek-provided priority service for however long you own your product. It enhances your support experience - every step of the way.

Videolink Canada _ NewTek ProTek Coverage - NewTek Elite Partner

  • Expand your coverage

    Having a ProTek plan for your production equipment means that your priority coverage and your peace of mind can be extended year after year. For some, the standard warranty is all they need. For those customers with important production needs on the line, having access to source-provided service and support, when they need it, is an integral part of owning and using a product. You can also renew ProTek each year, well beyond the date you purchased the product from NewTek's lineup. And your investment in ProTek coverage adds value even after you sell it. Unlike many other programs, the benefits of ProTek can be carried over to a new owner. So, priority coverage and peace of mind continue, no matter who owns the product.

  • Expect great service

    Get the best possible service, first and fast. With ProTek coverage, you're part of a select group of customers whose needs are our first priority. Every ProTek Elite customer gets the white-glove treatment by their local Elite Service Provider. ProTek Care customer calls and emails are answered first. ProTek also gives you priority access to the people who can answer your questions, help you with configuration, and walk you through solutions, step by step. And if disaster should strike and your NewTek product needs repair, we're standing by ready to provide the best access. You get free overnight return shipping and a guarantee that within three to five days of receiving your product, whether repaired or replaced, it will be on its way back to you.

  • Know your options

    ProTek customers will also have access to one of the speediest replacement programs around. If your product needs to be back in service immediately, for a nominal additional fee ProTek Care customers can usually get a replacement shipped right to your doorstep the very next day. You can send your original product, along with whatever issue it was having, back to NewTek and forget about it.

  • Get help after-hours
    ProTek customer calls get answered long after NewTek's standard support hours, and you have exclusive access to Senior Support Analysts who are ready to take your calls until Midnight ET, each day. Your productions don't stop at 8:00, and now, neither does your help-line.


Videolink is a NewTek Elite Partner

Videolink Inc.

To learn more or purchase NewTek products contact:
VideoLink Canada
Toronto (416) 690-1690
Toll Free 1-800-567-8481

Toronto | Montreal | Winnipeg | Edmonton

Videolink - Celebrating 27 years